Write a Standard Operating Procedure for: [process — e.g. new patient intake and insurance verification / post-procedure discharge instructions / referring physician fax intake / Patient Navigator intake call script / scheduling a procedure].
Format:
• Purpose (1 sentence)
• Who this applies to
• Step-by-step instructions (numbered, clear)
• Decision points and what to do at each
• Who to contact if something goes wrong
• Required forms or tools
Write as if training a new staff member on their first day.