Be the First Point of Contact at a Fast Growing Surgical Center & Healthcare Brand

Join our patient-centered healthcare team as a Patient Navigator and play a vital role in ensuring patients have a seamless experience from their very first phone call through the delivery of care. Patient Navigators act as intermediaries who complete the administrative work behind the scenes so patients can focus on their care. Daily responsibilities include answering and triaging calls, checking patients in, verifying insurance and collecting payments, scheduling appointments around each patient’s plan of care, and bridging communication between patients, providers, and insurance companies.

What sets this opportunity apart?

This position offers hands-on experience across the full patient intake and scheduling lifecycle — from first contact through check-in, insurance verification, and payment collection — at a fast-growing multispecialty practice performing advanced outpatient procedures. As a Patient Navigator, you’ll build the organizational, communication, and prior-authorization skills that are foundational to a long-term career in healthcare operations.

Why This Role is an Opportunity

• Build direct experience with patient intake, scheduling, and insurance workflows across a multispecialty practice.
• Gain hands-on exposure to prior authorizations, eligibility verification, and healthcare compliance.
• Develop interpersonal and problem-solving skills by working daily with patients, providers, and insurance companies.
• Work in a fast-paced, agile startup environment that values flexibility and initiative.
• Be part of a culture that values mentorship, professional development, and career progression.

Duties/Responsibilities

• Answer all phone calls in a professional and courteous manner.
• Meticulously intake patient information by phone and record it in the EMR.
• Greet and attend to patients during check-in, including form completion, insurance, and co-pays.
• Schedule appointments with close attention to the complex detail of each patient’s plan of care.
• Complete accurate documentation of patient visits.
• Assist with admissions and treatment per agreed protocols.
• Liaise between medical practices with discretion and professionalism.
• Professionally assist doctors, staff, visitors, and patients.
• Establish first contact with each patient and deliver a positive patient experience.
• Capture and document patient demographics verification.
• Capture and document insurance eligibility verification.
• Collect patient payments.

Required Skills/Abilities

• Must be able to multitask effectively; critical time management skills necessary.
• Demonstrated ability to interact with healthcare professionals, patients, and insurers.
• Excellent customer service skills.
• Must be fluent in prior authorizations for procedures and office visits.
• Innovative thinker with strong conceptual and problem-solving skills.
• Confident professional administrator with superior communication and interpersonal skills.
• Meticulous attention to detail with the ability to multitask.
• Strong organizational, administrative, and planning skills.
• Ability to work under pressure and react effectively to emergency situations.
• Passionate about healthcare excellence.
• Knowledge of standard practices and procedures in the medical outpatient field.
• Trustworthy, reliable, and a quick learner.
• Ability to work independently and in teams with different people in various roles.
• Ability to be flexible yet bring structure and order in a startup environment.
• Temperament and discipline to handle information with a high level of confidentiality.
• Strong proficiency in technology required.

Education and Experience

• Bachelor’s degree preferred; Associate’s degree considered. Substantial medical office experience may be considered in lieu of a degree.
• At least 3 full years of direct experience as a medical office receptionist in a healthcare setting.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Core Values

We are seeking a candidate who embodies the following core values and traits that are essential to our team culture:

• Accountability: Takes ownership of tasks and decisions; ensures quality and timeliness of tasks.
• Clarity: Ensures information is shared in a clear and concise manner, fostering effective collaboration.
• Effective Communication: Strong verbal and written communication, understood across all levels.
• Empathy: Possesses deep understanding of others’ perspectives; allows for meaningful connections.
• Hard Work: Driven, diligent, and committed to putting in the effort required for excellence.
• Humility: Displays modesty in success, openness to learning, and recognizes contributions of others.
• Integrity: Upholds strong moral principles, ensuring honesty and ethical behavior.
• Open-Mindedness: Welcomes new ideas and fosters innovation and diverse thinking.
• Reliability: Consistently delivers on promises and can be counted on in times of need.
• Respect: Treats colleagues, clients, and stakeholders with courtesy, valuing diverse opinions.
• Teamwork: Collaborates effectively with others and prioritizes team goals.
• Transparency: Open about processes and decisions, ensuring trust within the team.
• Trust: Builds and maintains strong, trusting relationships through dependability and consistency.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance