Effective Date: April 20, 2026
Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
Well&You Vein and Vascular (“Well&You”) is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). This Notice describes how we may use and disclose your Protected Health Information (“PHI”) and outlines your rights regarding that information.
Uses and Disclosures of Protected Health Information
Treatment
We may use and disclose your PHI to provide, coordinate, or manage your healthcare. This includes sharing information with physicians, nurses, technicians, and other healthcare providers involved in your care.
Payment
We may use and disclose your PHI to bill and collect payment for services. This may include sharing information with insurance providers, billing companies, and other entities involved in payment processing.
Healthcare Operations
We may use and disclose your PHI for operations such as:
- Quality assessment and improvement
- Staff training and evaluation
- Compliance and risk management
- Administrative and business planning
We may also share PHI with other healthcare providers or health plans for their operations where permitted by law.
Sharing PHI Within Well&You
Well&You providers and staff may share PHI internally as necessary to support treatment, payment, and healthcare operations.
Other Permitted Uses and Disclosures
We may use or disclose PHI without your authorization in the following situations:
- As Required by Law or Law Enforcement
- Public Health Activities
- Health Oversight Activities
- Research (where permitted by law)
- To Prevent Serious Threats to Health or Safety
- Specialized Government Functions
- HIPAA Compliance Investigations
We may also use PHI to:
- Send appointment reminders
- Provide information about treatment alternatives or health-related services
Your Rights Regarding PHI
You have the right to:
- Request restrictions on use or disclosure
- Request confidential communications
- Inspect and obtain copies of your PHI
- Request amendments to your PHI
- Receive notification of a data breach
- Request an accounting of disclosures
- Designate a personal representative
- Receive a paper copy of this Notice
You may file a complaint with Well&You or the U.S. Department of Health and Human Services if you believe your privacy rights have been violated. We will not retaliate against you for filing a complaint.
Website Privacy & Data Collection
In addition to PHI, we may collect general information when you interact with our website.
Information We Collect
- Name, phone number, email address
- Information submitted through forms
- Device and browser information
- Website usage data
How We Use Your Information
We use this information to:
- Schedule and confirm appointments
- Respond to inquiries
- Improve our website and services
- Maintain compliance with legal requirements
SMS Communications & Mobile Privacy
Types of Messages
If you opt in, you may receive text messages related to:
- Appointment scheduling and confirmations
- Appointment reminders
- Care-related communication
We do not send promotional or marketing text messages.
One-to-One Consent
Your SMS consent applies only to Well&You.
- Consent is not shared with third parties or affiliates for marketing purposes
- Messages are based solely on your interaction with our practice
Message Frequency & Data Rates
Message frequency varies but will not exceed 3–5 messages per day unless there is a notification event.
Message and data rates may apply.
Opt-Out Instructions
You may opt out at any time by replying:
- STOP to unsubscribe
- HELP for assistance
Data Sharing & Disclosure
- We do not sell or rent personal information
- We may share information with trusted service providers solely to operate our services
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes
We comply with applicable privacy and Do Not Call regulations.
Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is completely secure, we take appropriate steps to reduce risk.
Record-Keeping & Compliance
We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2026 and Campaign Registry guidelines.
Changes to This Policy
We reserve the right to update this Privacy Policy. Changes will be posted on this page, and continued use of our services indicates acceptance of those changes.
Contact Information
If you have questions about this Privacy Policy or your rights, please contact:
Well&You
Phone: (904) 895-5400
Email: hello@wellandyou.com
Address: 15496 Max Leggett Parkway, Jacksonville, FL 32218